Our Services

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Logistics Network


MGL actively operate in over 1,000 ports and cities globally, specially in ocean, air and domestic transportation and logistics area cover not only shipment from port to port, but also the complete door to door transportation chain from origin to final destination.

E-Commerce

We offer internet-based cargo tracking, PO tracking, internet B/L copy to have as an ancillary and subsidiary organization to provide 24 hours non-stop updating information.

To obtain user ID and password, please contact your representative or send email to our Customer Services Manager at helpdesk@mglhk.com for assistance.


Shipping & Logistics Advice / Personalized Services

We have our team of professional logistics advisors to provide you the effectiveness way and the best integrated solution on goods transport. Additional services such as inspection of goods, warehousing, bar coding, labeling, sorting and dispatch goods to business and private sector, consulting and total cost analysis, is whole design to create sustainable value for our customers.

Please feel free to contact our sales team at lkw@mglhk.com for more information and freight quotation.


Sea Freight

Good and long-term relationships with carriers and volume commitment allow us to provide competitive rates and secured allotments as well as available space even during peak seasons.

  • Full container load (FCL) services
  • Less than container load (LCL) services
  • Consolidations services
  • Specialized equipment services
  • Hanging garments

Please feel free to contact us for any queries you may have and to find out what price and option of services to meet your requirement.

Customer Services Managerhelpdesk@mglhk.com
Sales Directorlkw@mglhk.com


Air Freight

We manage regular consolidations, direct flight and deferral flights pipelines and a variety of product options to accommodate the tightest budgets and to meet tight deadlines.

Daily air freight consolidations to various destinations ex:

  • Shanghai
  • Guangzhou
  • Shenzhen
  • Hong Kong
  • Macau

Please feel free to contact us for any queries you may have and to find out what price and option of services to meet your requirement.

Customer Services Managerhelpdesk@mglhk.com
Sales Directorlkw@mglhk.com


Land Transport

With a well-established network, we are able to meet our customers’ demands for secure and timely transportation on part and full load as well as groupage services.

  • Services across U.S.A.: West Coast to/from East Coast as well as IPI destinations.
  • Services across Europe: Netherlands, Germany, France, Austria, Hungary, Russia
  • Services across China: Guangdong, Guangxi, Fujian, Jiangsu, Zhejiang, Yunnan

Please feel free to contact us for any queries you may have and to find out what price and option of services to meet your requirement.

Customer Services Managerhelpdesk@mglhk.com
Sales Directorlkw@mglhk.com

Consolidations

Weekly consolidations to U.S.A, Mexico City and Guatemala via Los Angeles, Ca.

Weekly consolidations to Europe inland delivery points via Rotterdam, The Netherlands.

We also offer buyer’s consolidation services and a variety of service levels to accommodate your time and budget needs.

Please contact our sales department for more information.

Saleslkw@mglhk.com
Transpacific & U.S.A.candy@mglhk.com
Europecarman@mglhk.com


Second hand equipment

We are trading second hand container equipment;

Available equipment:
  • 20’DV
  • 40’DV
  • 40’HC
  • 20’RF
  • 40’RF
  • 20’FR
  • 40’FR

Please contact our sales department at lkw@mglhk.com for more information:


Surveyors

Air Shipment – We have our surveyor 24 hours stand-by at the airport for goods damage found upon collections of inbound cargo.
Sea Shipment – We have our surveyor attending our CFS warehouse for examining all consolidations full or part loads.

Please contact our sales department at lkw@mglhk.com for more information.


Customs Brokerage

With high trained staffs in customs clearance area, we are not only able to clear our customers’ cargo as efficiently as possible,

we are also happy to receive your phone calls and enquiries of the Customs regulatory requirements so you know what documents has to be prepared and time needs.

Please feel free to contact our operations team for more information.


Cargo Insurance

Master Global Logistics is focusing on promoting the importance of having good insurance coverage to minimize our customers’ loss and provides peach of mind to the shipper and buyers during the course of transit.

Ocean Casualties:
  • MOL Prosperity / Voyage from Far East to Mediterranean
    Casualty Date : 6 July 2009
    Casualty Type : Fire

  • MSC Antares / Voyage from Brazil to Europe
    Casualty Date : 28 June 2009
    Casualty Type : Grounded

  • Marathon / Voyage from Singapore to Dubai, UAE
    Casualty Date : 7 May 2009
    Casualty Type : Piracy

We offer highly competitive rates to provide cover against “All Risk” of loss or damage to the general cargo as well as project cargo.

For project cargoes, defined as shipments which are oversized, overweight or which may require special handling equipment or close supervision i.e. large or heavy machinery and components, construction materials, power generation equipment etc.

Please feel free to contact your representative to obtain more information or email to our Customer Services Manager at helpdesk@mglhk.com


Cargo Claims Advice

If you suspect that your cargo has suffered damage or lost during transit, has not been delivered, please notify us immediately by email at helpdesk@mglhk.com with full details below so that investigations can be carried out without delay.

  • Your Company Name and Address
  • Contact Person name
  • E-mail / Telephone number / Fax number
  • Locations of Goods
  • Insurance covered? Yes / No
  • Bill of Lading Number / Airway bill Number / Cargo Receipt Number
  • Type of Claims – Damage / Loss / Late-delivery
  • Possible Claims Amount

You will receive an acknowledgement at the same day from our cargo claims team with instructions as to how to proceed with your claims.